Joey Okazaki

Sr Systems Engineer · Collaboration

Joey Okazaki

Webex · Slack · Zoom · Room Devices · Hybrid Work · Enterprise IT

Arlington, Virginia

About

I'm an IT Professional with over 21yrs+ of experience in the corporate enterprise space, within the Washington, DC metro region. I'm currently working as a senior systems engineer. I am entirely self-taught and driven by my passion for computers and technology, leveraging a variety of IT skillsets acquired throughout my years in enterprise IT and prior. My current role comprises of a wide range of responsibilities, from Executive Support, Enterprise Apple Device Management, Centralized Print Management, and Video Telepresence Systems.

Outside of my corporate role - My passion for all things tech doesn't stop there! I'm constantly following the latest industry Tech Trends & News, from the Consumer Electronics space, Enterprise IT Tech, Cyber-Security, Apple, and the Wireless Cellular Industry. I'm an Apple enthusiast at heart, following the latest from Apple and the mac admin community. On the cellular wireless side, I follow the latest carrier advances in cellular network technologies and performing cellular network testing in my spare time. Other interests include, photography and content creation.

I'm a hard worker who is detail-oriented, team-player, self-motivated, and task-oriented, and bringing innovation and my strong passion for computers and technology to the table. I have a vast knowledge of various hardware and software platforms, internet technology, and much more. I'm self-taught & hands-on (in the trenches), finding innovative solutions to problems or improving processes.

Experience

23+ years in IT · Washington, DC metro

GEICO

Jan 2005 — Present

Sr Systems Engineer, Collaboration

Chevy Chase, MD · Oct 2023 — Present

  • Webex collaboration suite administrator supporting 40k users.
  • Operational support and product adoption for Webex Meetings, Webex Webinars, Webex Collaboration Room Devices, Webex Calling, Control Hub, Vidcast, and Socio.
Earlier roles at GEICO

Sr Systems Engineer, Telecommunications (Webex)

Jul 2022 — Oct 2023
  • Webex collaboration suite administrator supporting 40k users across Meetings, Webinars, room devices, Calling, Control Hub, Vidcast, and Socio.
  • Managed Directory Connector for LDAP, Edge Audio, and Expressway for meeting callbacks.
  • Leveraged Webex Control Hub to govern licenses, organizational settings, analytics, and reporting.
  • Supported Webex Events/Socio, Vidcast, and Slido; coordinated with Cisco for knowledge transfers, documentation, and issue escalations.
  • Supported migration of users from Jabber to hybrid UCM using Calling in Webex.
  • Supported migration of users from legacy Webex site to new platform for enhanced user experience.
  • Utilized Control Hub and Kentik for monitoring and troubleshooting; partnered with enterprise network teams on security, firewall, and proxy protocols.

Sr Systems Engineer, End-User Support

Aug 2011 — Jul 2022
  • Supported a user base of approximately 3,000+: hardware/software, Apple Mac clients, audio/video, application implementation and support.
  • Printer fleet management: Equitrac print management, printer consolidation, and maintenance.
  • Blancco data erasure upgrade project.
  • Mac client management with Active Directory integration and Munki software distribution.
  • Streaming media event support.
  • Cafeteria POS self-service kiosk project.
  • Training room support for 100+ workstations; new training center build-out (data infrastructure and audio/video).

Systems Technician, Remote Office Support

Jun 2010 — Aug 2011
  • Supported remote locations with hardware, software, and network connectivity across Dell/HP desktops, laptops, printers, and integrated Cisco routers and switches.
  • Lease replacements, router upgrade project rollout, and VMware View virtual client pool implementation and support.

Associate Systems Technician, End-User Support

Jan 2005 — Jun 2010
  • LAN administration and desktop support for approximately 2,500+ users; hardware/software and virtual machines (VMware / Hyper-V).
  • Lease replacements, data compliance project, and Blancco data erasure implementation.
  • Equipment disposal, hard drive sanitization, and PCI DSS client compliance rollout project.
  • Windows Media streaming video project for executive events.

OkazakiTech

Jan 2003 — May 2020

Owner

Sole proprietorship

  • Provided a variety of IT services for home users and small businesses: computer repair, software support, audio/visual, networking, consulting, and more.

Certifications

Core Skills