Joey Okazaki

Senior Systems Engineer

Joey Okazaki

Collaboration · Enterprise IT · Webex · Apple & End-User Systems

Arlington, Virginia

About

IT professional with over 18 years in the corporate enterprise space across the Washington, DC metro region. Self-taught and driven by a passion for computers and technology, I bring hands-on expertise across executive support, enterprise Apple device management, centralized print management, and video telepresence systems.

In my current role I administer the Webex collaboration suite for tens of thousands of users—driving operational support, product adoption, and infrastructure for hybrid work. Outside work I follow consumer tech, enterprise IT, cybersecurity, Apple and the Mac admin community, and cellular network advances.

Experience

23+ years in IT · Washington, DC metro

GEICO

Jan 2005 — Present

Sr Systems Engineer, Collaboration

Chevy Chase, MD · Oct 2023 — Present

  • Webex collaboration suite administrator supporting ~40k users across Meetings, Webinars, room devices, Calling, Control Hub, Vidcast, and Socio.
  • Operational support and product adoption for enterprise hybrid collaboration at scale.
Earlier roles at GEICO

Sr Systems Engineer, Telecommunications (Webex)

Jul 2022 — Oct 2023
  • Managed Directory Connector, Edge Audio, and Expressway for meeting callbacks.
  • Governed licenses, org settings, analytics, and reporting via Webex Control Hub.
  • Led Jabber-to-hybrid UCM and legacy Webex site migrations; partnered with Cisco on escalations.
  • Used Control Hub and Kentik for monitoring; coordinated with network teams on security and proxy protocols.

Sr Systems Engineer, End-User Support

Aug 2011 — Jul 2022
  • Supported 3,000+ users: Mac clients, A/V, applications, and executive support.
  • Led Equitrac print management and printer fleet consolidation; Blancco data erasure upgrades.
  • Mac management with Active Directory integration and Munki software distribution.
  • Training center build-out: data infrastructure, A/V, and 100+ workstation support.

Systems Technician & Associate Systems Technician

Jan 2005 — Aug 2011
  • LAN administration and desktop support for 2,500+ users; VMware and Hyper-V virtual machines.
  • PCI DSS compliance rollout, Blancco implementation, and executive streaming media events.
  • Remote office support, router upgrades, and VMware View virtual client pools.

OkazakiTech

Jan 2003 — May 2020

Owner

Sole proprietorship

  • IT services for home users and small businesses: repair, software support, A/V, networking, and consulting.

Certifications

Core Skills