Recoupment of Montgomery County Charge – AT&T

UPDATE: I apologize for the lack of update to this post over the past few months. I did still want to update everyone on the outcome, immediately after this post and a tweet on Twitter, I was contacted by the AT&T Social Media Team. If you move to another county or state keep in mind that updating your billing address does not update your ‘primary address of usage’. If you call support, tell them you moved and would like to update your ‘primary address of usage’. In my case doing so lowered by bill considerably! I commend AT&T’s Social Media team for promptly taking care of my issue and reaching out, it’s still unfortunate I had to reach out to them in this manner to get a resolution to something so trivial.

Hopefully someone out there knows what this charge is…? I haven’t lived in Montgomery County MD for eight months now and AT&T is still charging me this recoupment charge for Montgomery County and the MD state telecom tax. I’m neither in Montgomery County or the state of MD anymore, what gives!

Just got off the phone with AT&T. After calling into business premium care, I was supposedly transferred to ‘relocation services’. A very rude women answered ‘hello, is anyone there…?’. Before I could even finish what my issue was, she rudely interrupted, ‘well… let me explain a few things to you…’. She went on to explain that because I’m in the same region these fees would remain the same. Now, I don’t know about you but I’m calling BS on that! Just maybe if she was a little more polite, she may have been a bit more believable but I’m still calling BS on these fees. Would they really be the same, even moving to a different state and county, come on now?!?! If that’s the case, these fees / charges really are bogus!

I’m curious to know whether Arlington, VA account holders are getting a recoupment charge of $3.50 per line and a state tax of $0.91.